Helping Mechanics Keep their Fleets Healthy and Deployed
An enterprise tool for vehicle repairs
STAKEHOLDER UBER
THE CHALLENGE
Design a 0-1 software tool the enables JUMP mechanics fix more vehicles quicker and keep them deployed longer for users to rent
THE OUTCOME
Jump Mechanic, a tablet -based app, helps with everything from triaging vehicles and logging inventory to keeping track of repairs so that mechanics can focus on the most important part of their job—repairing vehicles
IMPACT
Since the launch of Jump Mechanic, warehouses' ability to forecast inventory shortages has improved, resulting in a 18% utilization increase among bikes and scooters week-over-week. The platform has also helped clean up our data around average repair times, bike retirement rates, and keeping track of scheduled maintenance.
MY ROLE
Co-lead designer on the project responsible for supporting all UX/UI/UXR needs.
Additional responsibilities: Conducting user research, rapid prototyping, cross organizational collaboration, stakeholder management, requirements gathering, and user training
THE VEHICLE LIFECYCLE
Showing what happens behind-the-scenes
CO-LEADING A SPRINT
Get stakeholder alignment and brainstorm solutions
USER NEEDS
The output of our design sprint
SYNTHESIZING COMPLEXITIES
How could we tie it all together?
LOFI WIREFRAMES
Getting all the wild ideas out at the beginning
CHOOSING A DEVICE SIZE
USER TESTING
Running into problems early
USER TESTING
During user testing, we realized that the way we approached the UX (I.e., one main action per screen) was not received well by mechanics. They expressed to us that they’d prefer having more information on a page than to have it sequenced out.
This fundamental misunderstanding was due to the team applying what we learned from working on consumer (i.e. optimizing for conversion). With a quick couple corrections we consolidated the stepper which made things much easier on engineering as well as the mechanics.
1. CATEGORIZING ISSUE TYPES
2. MATCHING SKILL TO REPAIR TYPE
3. TRACKING INVENTORY
4. COMPLETING WORK
RESULTS
Upon launch, warehouses saw a 18% uptick in vehicle utilization week-over-week. With the help of Data Science we were able to validate our hypothesis whether or not that uptick was tied to our launch. Our data strongly indicated a relationship between increased utilization and an overall smaller volume of vehicles sitting broken in our warehouses.
Additionally, the team oversaw the launch of our EMEA markets (Europe) specifically Berlin, London, and Amsterdam; where we trained the international teams as well as addressing any bespoke changes that got brought up.
