Execution-based consumer projects focused on relaunching
Working through the backlog of usability improvements
STAKEHOLDER CRUISE
1. Trip Itinerary
BACKGROUND
The current bottom sheet was not built in a scalable way. This leads to inefficient use of screen space and results in the omission of key, helpful information about the trip.
THE CHALLENGE
As we expand our service, it's clear that multi-stop trips are a highly requested feature, yet our current UX falls short in supporting them.
How might we: provide users with an intuitive way to stay on top of and in control of their upcoming trip?
Current implementation
Where is the design falling short?
Design solution
How did we improve the bottom sheet?
Pixel pushing
Adding new components to our design system
2. Pullover Recommendations
BACKGROUND
Riders are confused about where they can be picked up and frustrated when things change. Our AVs cannot predictably pullover in the agreed upon location with 100% certainty.
THE CHALLENGE
We need to help riders stay up to date on AV decisions when things change and be able to communicate these changes as we become aware.
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How might we: Help users pick the best pullover spot for their trip
Current implementation
Where is the design falling short?
Design solution
How did we improve the UX?
Adjust on map UX
Adding clarity for where our AVs can pullover
