Ensuring every vehicle
on Cruise's platform is up to the correct spec
Partnering with operations to figure out a path to scalability
STAKEHOLDER CRUISE
THE CHALLENGE
Managing the specifications for autonomous vehicles—hardware, firmware, software—is currently a manual process that is prone to human error, which can lead to preventable accidents.
For Cruise to scale safely, it must fundamentally rethink how vehicle configurations are managed throughout their lifecycle.
THE OUTCOME
This project introduces a new approach to fleet management by enabling operations to work from a centralized source of truth, track changes, set target configurations, and automate enforcement mechanisms.
For a brief period, the project served its purpose by configuring a small subset of Cruise’s vehicles during driverless testing in Houston, TX.
MY ROLE
As the primary product designer for vehicle configuration within the configurations ecosystem, I was responsible for all vehicle-related aspects. I collaborated closely with the facility and marketplace teams to establish best practices and ensure seamless integration across configurations.
MEASURING SUCCESS
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Reduce the number of escapes
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Faster resolution of problems
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Allow for targeted risk assessments
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Increase efficiency
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Ability to scale, when it is time
GOAL
No vehicle ever leaves our facilities misconfigured and no misconfigured vehicles on the road
AV Commercial Ops Ecosystem
What's going on behind the scenes?
Identifying our users
Who's involve in the configuration lifecycle?
Understanding the why
Why does this matter to Cruise?
Mapping out a vehicle's lifecycle
Where are the pain points today?
Identifying the ideal experience
What would make user's jobs much better?
Defining the scope
Where do we break ground first?
Wire framing the experience
How does a user get cars ready in a new market?
Putting designs in front of users
What did the team have to say?
Fit and finish
Where did we land with the MVP?
